To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
When should I expect to receive my bill?
The regular water bills are always mailed out on the last business day of each month. You should receive it the first week of each month.
When is my payment due?
Water payments are always due on the 20th of each month. A $10 late fee is assessed on the first business day after the 20th.
What happens if I can't pay my bill on the 20th?
On the first business day after the 20th of the month, late fees are assessed and disconnect notices are mailed for all accounts that have a balance due. The past due amount must be paid before 8am on the disconnect date to avoid additional fees and interruption of service.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
When is the office open?
The office is open Monday through Friday from 8am to 5pm. On rare occasions the office may be closed from 12pm to 1pm to allow a lunch break for office personnel.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
